As our team and our client base grows, we have developed 3 core company values that we live and breathe daily, that form the foundation of our culture here at TaxGem and that guide us in our customer service endeavours.
Our clients, our team, our partners, we’re all in it together.
1. Client Focussed: At TaxGem, we back our clients, to the hilt.
From the initial prospect call, to the first set of accounts, or receipt of the first tax planning report, we strive to create a process that is as smooth and hassle-free as possible for our clients. We’re a team of big personalities and we bring those personalities into everything we do. You won’t find a dull boardroom meeting or call in our office. We’re passionate about the success of our clients’ businesses and we’re invested in their futures. We are right there with them, beside them, cheerleading and supporting them through the highs and lows that inevitably come with running a business, be that a sole trade business or an 8 figure corporation. We go above and beyond because we know no other way. Our business is important to us, we love what we do, so we understand how our clients feel about their businesses. We get it, and we want in.
2. Team Ethos: Always aiming to be the best we can be.
Each member of our team is as important as the next, we all have our vital roles to play to ensure that our clients receive the best service in terms of deliverables and also have the best possible experience. We work tirelessly to provide our clients, not only with the services that they’ve asked for, but wherever possible, we’re striving to add value.
At TaxGem we each know our roles inside and out and more importantly, we know how they fit together, which guarantees an harmonic work place. We value, respect and trust each other completely which allows us to commit to providing the best service possible.
We’re growing together, all of us, towards an exciting future as a successful tax practice. In addition to being committed to our clients, we’re committed to each other and the success of the individuals within the team. Training is constant, learning is perpetual and knowledge sharing is at the centre of our day to day. The better we are, the better service our clients receive.
We fully support our team with both internal and external training. Not only is the door open for training requests, but it is constantly offered. Whether it be an additional formal qualification or bringing a colleague in on piece of work that they haven’t attempted before, nothing is off limits.
3. Changing the landscape: determined to change the ‘visit to the accountants’ dynamic
We are determined to change the way our clients see their relationship with us, and our partners. We have carefully handpicked our partners so we can be confident that their values and service levels mirror that of our own.
We are all too aware that a ‘visit to the accountants’ can often be compared to a trip to the dentist; essential, but not enjoyable, and we’re committed to changing that.
We guarantee that visiting us to discuss your accounts will NOT be the typical experience. In addition to being highly qualified, skilled accountants and tax advisors, we’re also human. We love getting to know what drives our clients, what their aims and ambitions are and we especially love the strategy work that helps them to achieve those goals. Yes, we’re serious about numbers, we’re serious about margins, and tax planning, but we love it so much that we can’t help but show our passion. We’re interested in so much more than simply presenting you with numbers for submission before the deadline. We’re curious about clients’ businesses and we’re not afraid to be bold with our advice.
Our current clients will attest to this. Meetings with us leave them feeling motivated, confident and more importantly, supported.