Metrics That Prove Our Excellence

Our Tax Done Differently approach redefines what clients expect from tax advisors. Whether it’s bespoke solutions or clear communication, we’ve eliminated the traditional boring accountant stereotype.

In 2024, we conducted a client satisfaction survey, with remarkable results:

0 %
satisfaction with response times
0 %
believe they receive excellent value for fees
0 %
felt we communicate proactively
0 %
said they’d recommend TaxGem to others

These metrics highlight our commitment to delivering not just results, but an exceptional client experience.

Our Clients Words...

Don’t just take our word for it

5/5
TaxGem have been looking after my tax affairs for 5 years now and nothing but a first class service the whole time. Highly recommend.
5/5
Always so quick to respond and helpful. I am self employed and used to do my own accounts but now after using taxgem I would never again. It has been made so much easier and stress free. Would definitely recommend
5/5
Helpful, professional and will definitely save you some good tax money. Cannot recommend enough!
5/5
Super company, super knowledgeable and very friendly staff.. 😊

Google Reviews

Incredible service - If I could give 6 stars I would!Special shout out to Bec, Ellie and Simona for always being patient with me and my stream of questions, giving me clarity whenever needed. Lifesavers!
I already recommend TaxGem to people I talk to about work and finance.Steph gave me a levelled honest steer on how I need to use her services to benefit.Her team have been great.A big thanks to Simona who has helped me implement sage and has stopped to give me tips on the use when I've struggled.Steph and her team are first class
TaxGem have been doing my accounts for 4 years now, brilliant team always helpful. Highly recommendJoeWee shell fish
I reached out to TaxGem after having issues with my previous accountant’s lack of communication, and I’m happy to say they have exceeded all expectations. If you send an email, you’ll likely get a same-day reply. They proactively handle your tax affairs without you having to chase them. And their expertise in tax optimisation is just as impressive as their customer service. They truly are a diamond in the rough, and I can’t recommend them enough.
I asked Steph to look over a SDLT return that my solicitors, and his Legal Director had advised on, I was claiming sub-sale relief for a property transaction and I didn’t think there advise was accurate so I questioned it, they came back and assured me it was all correct … So I unleashed Steph at Tax Gem who blew my mind, and obviously in the process proved my conveyancing Solicitor and his legal Director wrong, ooww I nearly forgot and she saved me £7410.000 in the process. Thanks Tax Gem
After having issues with my previous accountant, I decided to reach out to TaxGem and I only wish that I had done this years ago! The team are an absolute credit to the business that Steph is continuing to build. Their communication and service is second to none and nothing is ever too much! I look forward to working together for many years to come.
What can I say, Steph and the team at TaxGem are simply fantastic, as a relatively new business the team have been an absolute god send!! Would 100% recommend them, sack your current accountant and get onboard with these..next level in all aspects
Excellent service
The best team you can ask for. Steph, Bec and Ellie have been nothing but supportive and helpful from the start. No question is to much trouble to help and so they are so quick to reply. Wouldn’t use anyone else ❤️
I’m a barrister and not an accountant. Despite possessing a moderate degree of intellect, I am still occasionally (actually regularly) confounded by the labyrinthine tax rules that apply to the self-employed. Steph, Simona and the team at TaxGem provided me with an idiot-proof explanation of my VAT and income tax liabilities, all supported by direct contact over the phone along with superbly informative videos regarding my accounts accompanied with a bespoke voiceover. Never had that sort of service from an accountant before - and I’ve had a few.
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